GOVERNMENT TECHNOLOGY

Deliver Digital Bills with Confidence.
Track Every Delivery in Real Time.

e-bil.my sends thousands of bills through Email and WhatsApp in a single run — then shows you exactly who received it, who opened it, and who's still waiting.

Bulk Email + WhatsApp delivery Live delivery & read tracking
Live Campaign

August Assessment Tax Campaign

Issued0
Delivered0
Opened0
5M+
Bills Delivered
10+
Agencies Supported
99.99%
Platform Availability
100%
Audit Trail Coverage

Trusted By — Supporting Local Authorities Across Malaysia

DBKLMBIPSSMMPAJPTGAirSelangor
DBKL logo MBIP logo SSM logo MPAJ logo PTG logo AirSelangor logo
The Reality Today

Traditional billing costs more than you think

Printing, postal delays, and zero visibility add up — for your council and your citizens.

Traditional Billing Challenges

  • High printing & postage costs
  • Postal delays of 3–7 days
  • Bills lost or misdelivered
  • Zero delivery visibility
  • Slower payment collection
  • Heavy environmental impact
  • Instant digital delivery
  • Real-time delivery tracking
  • Up to 80% lower distribution cost
  • Improved collection rates
  • Full audit trail, every bill
  • 100% paperless operations
How It Works

From bill to inbox in three steps

No manual sending, no envelopes — just upload, send, and watch it land.

Generate & Import

Pull billing records in, or generate them directly from your template library.

Send via Email & WhatsApp

Send the entire batch at once — thousands of bills, both channels, one click.

Track in Real Time

Watch sent, delivered, and read status update live, per recipient.

Two Core Engines

Built to Deliver. Built to Track.

Everything else on the platform supports these two jobs.

Multi-Channel Distribution

Send an entire billing run in one action.

  • Bulk send to thousands in a single run
  • Email (HTML/PDF) + WhatsApp Business API
  • Scheduled & recurring campaigns
  • Dynamic templates with QR code generation
  • Automatic retry on failed sends

Real-Time Tracking

Know the status of every single bill.

  • Live status: sent, delivered, read, bounced
  • Read receipts & automated bounce management
  • Exportable campaign reports
  • Full audit trail per bill, per recipient
  • Automatic retry on failed sends
Under the Hood

How delivery actually routes

One engine, two channels, every citizen reached.

Billing System
e-Bil.my Delivery Engine
WhatsApp API
Recepient — status flows straight back to your dashboard
Why e-bil.my

The benefits that follow

Once delivery and tracking are solved, everything downstream gets easier.

Cut Distribution Costs by 80%

Reduce printing, postage, and manpower costs significantly.

Deliver Bills in Minutes, Not Days

Instant delivery versus days of traditional postal service.

Eliminate Paper, Support ESG Goals

Reduce paper usage and carbon footprint by up to 95%.

Full PDPA Compliance & Audit Trails

Every action logged and traceable, for every bill.

Boost Collection Rates

Improve payment rates with timely, trackable reminders.

Scales With Every Council

Cloud or on-premise deployment options that grow with you.

Platform Features

A robust suite for your entire billing lifecycle

From generation to collection, manage every step in one platform.

Real-time Dashboard

Monitor blast progress, delivery status, and collection live.

Advanced Analytics

Visualize open rates, click-throughs, and collection trends.

Role Based Access

Secure, granular control for every team member.

Backup & DR

High availability with disaster recovery guaranteed.

Scheduled Campaigns

Queue billing runs in advance and let delivery run itself.

Automated Reminders

Friendly nudges before and after due dates via SMS, email, or WhatsApp.

Enterprise Security & Compliance

Built to meet government security standards

Every bill, every login, every action — fully secured and fully auditable.

SSL Encryption

All data encrypted in transit between every system.

Role-Based Access Control

Granular permissions for every team member and role.

Full Audit Trail

Every action logged — who, what, and when.

PDPA Compliance

Aligned with Malaysia's Personal Data Protection Act.

Malaysian Data Hosting

Data stays within Malaysia, meeting local sovereignty rules.

Backup & Disaster Recovery

High availability with automated failover guaranteed.

The e-bil.my Advantage

See the difference, side by side

FeatureTraditionalGeneric Emaile-bil.my
Delivery time3–7 daysInstantInstant
TrackingNot availableLimited (opens only)Real-time, per recipient
Audit trailManualPartialAutomated logs
Cost per billHigh (print + postage)LowLow
AnalyticsNoneBasicAdvanced
ComplianceManualPartialFull (PDPA)
Request a Demo

See what e-bil.my can do for your organisation

Tell us a little about your operations and we'll set up a walkthrough.

We'll respond within one business day.